Privacy Policy

1. General

1.1 Mayank Chawla is a brand operated by Mayank Chawla Menswear, having its registered address at 4/20, East Punjabi Bagh, New Delhi -110026 (“Mayank Chawla Menswear,” “we,” “us,” or “our”). We operate the website https://mayankchawla.co.in (“Mayank Chawla Platform”), which facilitates the sale and purchase of menswear, footwear, accessories, and related products (“Products”) to users (“Users,” “you,” or “your”).

1.2 This Privacy Policy (“Policy”), together with our Terms of Use, governs your use of the Mayank Chawla Platform. It describes how we collect, use, disclose, process, and store the information you provide. By accessing or using the Mayank Chawla Platform, you consent to the collection, use, and disclosure of your information in accordance with this Policy. If you do not agree, please refrain from using the platform.

1.3 This Policy is an electronic record governed by the Information Technology Act, 2000, and related rules. It does not require physical or digital signatures.

1.4 This Policy details the types of information we collect, including Personal and Sensitive Personal Data, how we use this information, and your rights to withdraw consent. Please note that withdrawal of consent may limit our ability to provide certain services.

1.5 If you do not agree with this Policy or our Terms, please discontinue use of the Mayank Chawla Platform.

2. Information We Collect

2.1 When you access or use the Mayank Chawla Platform, we may collect certain information to improve your experience, including your name, email address, contact details, preferences, and browsing behavior (“Personal Information”).

2.2 Sensitive Personal Data we may collect includes:

  • Passwords
  • Financial information (bank account, credit/debit card details)
  • Information about physical, physiological, or mental health
  • Other information you provide during interactions with us

2.3 The platform is not intended for users under 18 years of age. If we learn we have collected data from a minor, we will delete it promptly. Parents or guardians may contact us to address such issues.

3. How We Use Your Information

3.1 We use your information to:

  • Create and manage your account
  • Provide, process, and personalize our Products and services
  • Send updates, order confirmations, and promotional offers
  • Conduct research and analysis to improve our offerings
  • Comply with legal and regulatory requirements
  • Address disputes, grievances, or complaints
  • Detect and prevent fraudulent or illegal activities

4. Sharing of Information

4.1 We may share your information with trusted third-party service providers to facilitate payments, deliveries, or other services. Such providers are required to protect your data and use it solely for agreed purposes.

4.2 We may disclose your information to comply with legal obligations or protect the rights, safety, and property of our users or others.

4.3 In the event of a business transfer, such as a merger or sale, your data may be transferred to the new entity, subject to similar privacy standards.

4.4 Payment details are processed through secure third-party gateways, and we are not responsible for their actions or policies.

4.5 While we take reasonable measures to secure your information, no system is completely foolproof. You are advised to exercise caution when sharing sensitive information.

5. Security Measures

5.1 We implement industry-standard measures such as encryption and firewalls to protect your data.

5.2 Only authorized personnel with a legitimate need can access your information.

5.3 While we strive for maximum security, we cannot guarantee absolute protection against breaches due to factors beyond our control.

6. Cookies

6.1 We use cookies to enhance user experience and analyze trends. Cookies do not store personal data but may collect browsing patterns.

6.2 You can disable cookies in your browser settings, but this may limit access to certain features of the platform.

7. Opt-Out Policy

7.1 You may opt out of marketing communications by contacting us at orders@mayankchawla.co.in.

7.2 Please note that essential service-related communications may still be sent.

8. Your Rights

8.1 You may access, modify, or request deletion of your data by contacting us.

8.2 You have the right to withdraw consent for data usage at any time. However, this may impact the services we can provide.

9. Data Retention

9.1 We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

10. Third-Party Links

10.1 Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Testimonials and Reviews

11.1 By submitting testimonials or reviews, you grant us permission to publish and edit them for marketing purposes.

12. Updates to the Policy

12.1 This Privacy Policy may be updated periodically. Please review it regularly to stay informed of any changes.

For questions or concerns, contact us at orders@mayankchawla.co.in.