Customer Registration & Security

  • Registering: To register, enter your mobile number, receive an OTP, and enter it to create an account.
  • Personal Information Security: All personal information is secured on the website.
  • Email & Phone Number: Required for registration as updates on your orders are sent via email and phone.

Ordering Process

  • How to Order: Add products to your cart, register, fill in delivery info, complete payment, and review your order.
  • Charges for Registration: No charges for registering on the website.
  • Forgot Password: Click 'Forgot password' to reset via email.
  • Editing Personal Information: You can update personal details or shipping address via your account.

Shipping & Delivery

  • Shipping Within India: Free shipping across India.
  • International Shipping: Available to major countries with shipping charges calculated at checkout.
  • Shipping Address Changes: Change before dispatch; post-dispatch changes are not possible.
  • Missed Delivery: If unavailable during delivery, the merchandise will be returned and you’ll be notified.

Payments & Returns

  • Payment Methods: Credit/Debit Cards, Net Banking, E-wallets.
  • Order Cancellation: Orders cannot be cancelled after placement. For concerns, contact support at orders@mayankchawla.co.in.
  • Returns: Returns are not allowed once the order is placed.
  • Compromised Payment Info: While security measures are taken, online payments are at your own risk. Any breach will be notified.

Order Issues

  • Out of Stock Items: Contact support at orders@mayankchawla.co.in for notifications when an out-of-stock item is available again.
  • Damaged Orders: Contact support with a picture of the damaged item for further assistance.
  • Wrong Item Delivered: Notify immediately with your order number if you receive the wrong item.

Additional Information

  • Custom Fitting: Customization is available for select outfits (fit, color, etc.).
  • Shipping Charges: Free within India; international charges vary based on location and additional items like dupattas or embroidery.

Tracking Orders

  • You can track orders by logging into your account. Estimated delivery times are provided on the product page.

For any further queries, reach out to us at orders@mayankchawla.co.in.